In many parts of the world, grid operators reward customers who can be flexible in their energy use, scaling back their demands when the grid is under stress. Nations where Enel X helps clients access these programs include the US and the UK, Japan, Poland, Chile and many others. The value of the approach was demonstrated during the recent fires in Australia. The flexibility it offers helped the grid operator keep the lights on in the country even as the blazes took parts of the system offline. These arrangements, tailored to meet each client’s needs, come under the heading of Demand Response and are open to a whole range of industries able to offer some flexibility in energy use.