The “possibility of experiencing” pillar refers to increasing the degree to which a solution or commodity is accessible by making it effective and comfortable to use. To be more accessible it must be usable, functional and understandable - as explained below:
- usable - it allows diverse users to complete the desired action effectively, efficiently, and satisfactorily;
- functional - its design includes functions and controls developed with a view to fulfilling the needs of diverse users;
- the information provided for its use is clear to diverse users.